Detail Cantuman

Abstract
The quality assurance system is one of the steps for higher education in improving the
quality of the implementation of the Tridharma and services to the community as a form
of Good University Governance. In implementing the internal quality assurance system,
STIKes Mitra Keluarga has been implementing it since 2015 and always conducts
analysis regularly every year. The type of research carried out is a descriptive analysis
of the data from the implementation of the Internal Quality Audit (AMI) conducted by
LPMI STIKes Mitra Keluarga in 2018/19 and 2019/20. The data obtained are then
compared with the results between the items of conformity (KS) and non-compliance
(KTS) from Education Standards, Research Standards, PKM Standards and Internal
Driven Standards (Student Admission (PMB), Student Affairs, Graduates, Management
Information Systems (SIM) and Cooperation). The results of the descriptive analysis
carried out found an increase in the percentage of conformity (KS) and a decrease in
the percentage of non-conformance (KTS) from the implementation of the Internal
Quality Audit in 2018/19 and 2019/20. Several operational problems related to the
implementation of the quality management system. Based on the results of the internal
quality audit, several problems were found related to the implementation of the quality
assurance system, including: 1) Not 100% of the STIKes Mitra academic community
has a high awareness of quality commitment and performance documentation, 2)
Auditees are not 100% obedient in the use of procedure manuals and still often replace
documents without legal aspects from LPM, and 3) Efforts to achieve standards have
not been carried out overall. The prevention strategies planned by STIKes Mitra
Keluarga include: 1) Refreshing the quality commitment of the STIKes Mitra Keluarga
academic community, 2) At the beginning of each semester, documents will be issued
from the UPM of each study program and the frequency of monitoring and evaluation
of the use of documents will be increased, 3) STIKes Mitra Keluarga leaders need to
motivate the entire community to try to implement a strategy to achieve quality
standards, 4) Make quality standards as indicators in strategic plans, and 5) Implement
a system of rewards and punishments

Keywords: Internal Quality Audit, Higher Education, Internal Quality Assurance
System